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Privacy Policy

Effective June 28, 2013:

This Privacy Policy describes the privacy practices of Los Portales de Madeco, Inc. and its subsidiaries, divisions, affiliates, brands and other MADECO companies (“Los Portales de Madeco”, “Madeco”, “Madeco Online”, “Los Portales”,  “our”, or “we”).  It applies to our interactions with our customers and visitors, including, but not limited to:

  • Use of our websites, including mobile websites
  • Use of our applications for mobile phones, tablets or other smart devices
  • Phone and email communications
  • Social media interactions on our websites and other third party websites like Facebook, YouTube and Twitter
  • Viewing our online advertisements or emails

This web site or mobile application (“Site”) is owned and operated by Los Portales de Madeco, Inc or licensee (“Madeco”). At Madeco, we want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it.

Your use of this Site, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law.

 

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number and credit card information. You may, however, visit our site anonymously.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience
    (your information helps us to better respond to your individual needs)
  2. To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  3. To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  4. To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  5. To administer a contest, promotion, survey or other site feature
  6. To send periodic emails or calls
  7. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘My Account Information’ page.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Our web site is a general audience site and does not knowingly collect personally identifiable information from children under 13 years of age. However, from time to time, we may collect personally identifiable information on certain micro sites or pages directly from Children under the age of the 13. In these instances, we endeavor to comply with the Children Online Privacy Protection Act (“COPPA”).

Additional Questions:

If you have additional questions you can call us at 1-787-250-1737, fax us at 1-787-753-6568, or reach us by email at sales@madecopr.com. You can write to us at: Los Portales de Madeco – Online, Attention: Privacy Official Customer Care, P.O. Box 19-3498, San Juan, PR 00919-3498

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at HAY QUE PONER PAGINA AQUI

Your Consent 

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on October 25, 2013

My Account Registration and Use

My Account registration is an optional service provided by our website. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select.  You may also optionally provide information regarding your interests and home improvement projects or register your credit cards. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.madecopr.com
P.O. Box 19-3498
San Juan, Puerto Rico 00919-3498
Puerto Rico
sales@madecopr.com
1-787-250-1737

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